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No. Every decision is made by the government concerned, and nobody outside that process can promise the outcome.

What we can do is make sure your application is complete, consistent and matched to the right route. That removes the most common avoidable reasons for refusal. Be careful of anyone who offers a guarantee.

UK immigration advice must be given by advisers registered with the Immigration Advice Authority or by members of another designated professional body, such as solicitors.

Our registration details are shown in the footer of every page. You can check any adviser yourself using the Immigration Advice Authority's adviser finder on GOV.UK.

No. We work with clients worldwide by video call, phone and email.

You can send us copies of your documents securely, and we will arrange calls at a time that suits your time zone. If your case needs someone licensed in another country, for example an authorised representative for Canada, we will tell you.

It depends on the route and how much help you need. We confirm our fees in writing before any work begins, so you know the cost in advance.

Government fees, health charges and test fees are separate. You always pay them directly to the government or organisation concerned, never through us.

An adviser reviews your details and contacts you, usually within one working day, to arrange a time to talk.

If we need any documents before the call, we will tell you which ones. If your situation is not something we can help with, we will say so and, where we can, suggest where to go instead.